TECHNICAL SUPPORT

STANDARD SUPPORT

The Increnta team is alway available, let us know about any problems and we will be in touch within the timeframes below, which are adapted to the level of urgency of each issue. The issue will be passed to an engineer in charge of each area to get you the best service possible.

OPEN HOURS

September to June

  • Monday to Thursday 9am – 6pm
  • Fridays 9am – 2pm

 

July and August

  • Monday to Friday 9am – 2pm

COMMUNCATION CHANNELS

Response and resolution timeframes

LIGHT Response – max 4 hours. Resolution within 48h
SERIOUS Response – max 2 hours. Resolution within 24h
CRITICAL Response – max 1 hour. Resolution within 3h

PREMIUM SUPPORT

Need to be sure your issues will be resloved in the quickest time possible? With our support service you will have exclusive 24/7 access for any incidents that may occur, this includes real-time service monitoring.

OPEN HOURS

  • 24 hours a day, 7 days a week

COMMUNICATION CHANNELS

Response and resolution timeframes

LIGHT Response – max 1 hour. Resolution within 24h
SERIOUS Response – max 1 hour. Resolution within 12h
CRITICAL Response – max 1 hour. Resolution within 3h

JOIN OUR PREMIUM SUPPORT SERVICE

Exclusive customer support 24/7